Community Management is a Customer Data Platform(CDP) tool which collects and stores customer data from across the communities in a single database for data unification, identity resolution, analysis, and activation.
By utilizing this tool, we can effectively identify key contributors and organizations, facilitating more efficient community support
It consolidates developers' touchpoints with a company or brand.
It captures data from community platforms, product channels, and commercial channels.
The data is cleaned, and profiles are matched across platforms and enriched with third-party data.
The platform provides a unified 360-degree view of developers' engagement, their companies, and their customer journey.
Why Community Management?
Data-Driven Insights: CM provides comprehensive analytics for a clear understanding of community engagement and contributor behavior across multiple platforms
Efficient Management: Simplifies complex data, aiding in decision-making and efficient community management and support
Contributor and Organization Identification: Identifies not only key individual contributors, but also top-contributing organizations, recognizing where most active participants are affiliated
Cross-Platform Integration: Tracks interactions across various platforms like GitHub, X, etc., offering a holistic view of the community's activities
Better data helps us better support our community members!