EasyCLA Troubleshooting
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If you are having issues with EasyCLA, go to , and file a ticket.
The following sections help you troubleshoot common problems that you might encounter when using the EasyCLA tool.
I have an agreement on file, but EasyCLA does not authorize me and displays "Missing ID on Commit".
If your commits are linked to your GitHub account, and yet the GitHub pull request is not passing the EasyCLA check, then open the pull request, type/easycla in the comment box, click Comment as shown below. This runs the EasyCLA bot again, and the GitHub pull request is passed.
Contributors' commits are linked to their GitHub accounts, however, they are still facing issues contributing to EasyCLA-enforced repositories.
Or
Contributor's commits are linked to Gerrit account, however, they are still having trouble contributing to EasyCLA-enforced repositories.
Ensure that your Gerrit email address is added to the approved list, and you must log in to the Gerrit instance of your project using the same email address that is added to the approved list.
After a Contributor has signed an ICLA, EasyCLA status is not updated on the contributor console.
It may take a few moments for the status of the EasyCLA checks to update. Please wait a few moments and then refresh the page. **** If the EasyCLA status is still not updated, open the pull request, and comment /easycla in the comment section as shown below. This comment runs the bot again. If the status still does not change, open a support ticket.
After a Contributor has signed an ICLA, EasyCLA status on Git command line still displays "No contributor agreement" when the contributor pushes the code change.
For a CCLA, after a Contributor has been added to the approved list for the first time, the CLA status still displays Not Covered.
For a CCLA, after a contributor has been added to the approved list for the first time, the CLA status on the Git command line still displays No contributor agreement when you push the code change.
Navigate to the Gerrit window, sign out, sign in again, and then push the code.
In the “Checks” section of the pull request, EasyCLA status is showing as “Expected”.
Open the pull request, and comment /easycla in the comment section as shown in the image below. This comment runs the bot again. If the status still does not change, open a support ticket.
After signing an ICLA or verifying under a CCLA, the status does not change to “Authorized” for multiple open pull requests.
Open one pull request, and comment /easycla in the comment section as shown in the image below. This comment runs the bot again. If the status still does not change, open a support ticket.
After hosting my project on The Linux Foundation, I can not use EasyCLA for my project.
When I am trying to contribute code under a CCLA, my company is not displayed in the list.
I have signed an ICLA; however, I cannot view the signed ICLA.
Open your email, that you have provided while signing the ICLA, to check the signed ICLA that is sent from The Linux Foundation. If you have not received the email, you can open a support ticket to have it resent.
Ensure that your commits are . If your commits are not linked to any GitHub user, GitHub will display the grey Octocat logo beside the commits.
If your CLA Manager has approved your company email address or email domain, ensure that your company email is and make sure your GitHub email address is public.
If your CLA Manager has approved your GitHub Organization,.
Navigate to the Gerrit window, sign out, sign in again, and then push the code.
After being added to the approved list under their company's signed CCLA, the Contributor must . This is a one-time action and, after completion, it will not be required for future contributions to that project.
Although it is uncommon, some projects may require a Contributor under a CCLA to additionally . If this is required, then after completing the company acknowledgement, the Contributor will be guided to sign the project's ICLA.
Open , submit the form describing your requirements, and import your existing CLAs.
You must create a record for your company as described .
