Exam Results - No Pass
Be sure sure to review the Retake Policy in full to understand eligibility and deadlines for the retake. Instructions will be provided in the Exam Results notification on how candidates can claim their retake.
The Exam Preparation Checklist will display the No-Pass score, and if eligible the candidate can click the "Claim Free Retake" button which will activate a new Checklist and a new exam eligibility.
The candidate will be advised that their current exam data will be stored as Exam History, and they will be taken to the beginning of the exam scheduling process.
If the retake has been exhausted for this order, and if an additional order is available (if the candidate purchased the certification exam more than once) then they will be prompted to "Claim their next order" from this screen.
** NOTE** Exam Rescoring is NOT available for our Multiple Choice or SkillCred exams
Though we cannot guarantee the availability of rescoring for an exam server, candidates who did not earn a passing score may submit a request for an exam to be rescored, up to 2 days following the date on which their score report was received. (Please note there is a fee involved, which must be paid via credit card.)
If your exam is eligible for a rescore, you will be provided with information on rescore fees and instructions on how to submit payment.
If the rescoring results in a change from No Pass to Pass on the exam, the rescoring fee will be refunded.