About The Linux Foundation Certification Program

The Linux Foundation is a non-profit consortium dedicated to fostering the growth of Linux. Founded in 2007, The Linux Foundation sponsors the work of Linux creator Linus Torvalds and is supported by leading Linux and open source companies and developers from around the world.

The Linux Foundation works closely with open source project communities to deliver relevant, respected, hands-on certifications to technology professionals around the world. The Linux Foundation is unique in that we don’t just provide the certifications for today’s most in-demand technologies; our involvement goes far beyond that. We host the projects developing these technologies and provide resources and staffing to help keep these development communities healthy and thriving. So when it comes right down to it, no one is closer to these technologies than The Linux Foundation.

You may request a refund of exam registration fees if BOTH of the following conditions are met:

(a) Your exam registration purchase was less than three (3) business days ago AND

(b) You have not yet scheduled or taken an exam

For exam purchases made through an Authorized Training Partner, contact the specific Partner to check eligibility for an exam registration refund.

If you are eligible for a refund (per the Exam Refund Policy), please login with your LF Account to https://trainingsupport.linuxfoundation.org and select your request type from the categories provided.

CANDIDATES MUST COMPLY WITH THE FOLLOWING RULES AND POLICIES DURING THE EXAM:

Testing Location Rules

• Room must be quiet, private and well lit

• Bright lights or windows should not be positioned behind the Candidate

• Testing from public spaces such as coffee shops, stores, etc. is not allowed

• No one other than the Candidate can be present in the room

• Desk must be clear of all notes and electronics

Candidate Conduct Rules During Exam

• Candidate is not allowed to communicate with anyone other than the Proctor during the Exam

• Candidate is not allowed to read the questions out loud, to themselves, during the exam

• Candidate is not allowed to leave their desk or step out of view of the webcam, unless they have been granted specific permission by the Proctor

• Candidate is not allowed to eat, drink (except clear liquids as per rule below), or chew gum

• Candidate is permitted to drink clear liquids from a label-free clear bottle or a clear glass

• Candidate is not allowed to wear any electronic device in their ears, on their face or on their body unless medically necessary

• Candidate must refrain from making excessive and/or repetitive noise

• Candidate must refrain from covering their mouth and/or face

• Candidate is not allowed to write or enter input on anything (whether paper, electronic device, etc.) outside of the Exam console screen

• Candidates must refrain from inappropriate or questionable behavior including, but not limited to, failing to follow proctor requests, looking off the screen, and using forbidden resources.

Policy on Tools and Resources Allowed during Exam

The following tools and resources are allowed during all Exams as long as they are used by the Candidate to work independently on exam tasks (i.e. not used for 3rd party assistance or research) and are accessed from within the Linux server terminal on which the Exam is delivered (resources that cannot be accessed from within the terminal are not allowed):

• Man pages

• Documents installed by the distribution (i.e. /usr/share and its subdirectories)

• Packages that are part of the distribution (may also be installed by Candidate if not available by default)

• Review the external resources allowed during the exam for specific exam titles: Resources Allowed: All LF Certification Programs

The following resources are forbidden during the Exam:

• Text-based email clients

• Notes or unauthorized materials

• Unauthorized digital resources

• Browsing the Internet using installed tools such as Vim and Emacs

• Communications with other Candidates or outside resources

• Use of devices other than the exam desktop

• Notes

• Documentation (* the documentation installed by the distribution IS permitted)

• Course manuals

• Devices external to computer on which they are taking the exam, including but not limited to: mobile phones, PDAs, wearable computers, smart glasses, smart watches

• Desk must be clear of all notes and electronics

Candidates need to provide identification (ID) that meets the requirements outlined below:

• All IDs must be a valid (unexpired) Government-issued original, physical document (not photocopied or electronic)

  • The expiration date must be displayed in Arabic numerals (Western Digits)

• IDs must include the candidate's name, photo, and signature*

  • *Government-issued biometric IDs that do not contain signature will be accepted

• The first and last name on the ID must exactly match the verified name entered on your exam checklist

• Acceptable forms of ID:

  • International travel passport

  • Government-issued driver’s license/permit

  • Government-Issued local language ID (with photo and signature)

  • National identity card State or province-issued identity card

  • Alien registration card (green card or permanent resident/visa)

  • 住民基本台帳 (Basic Resident Register with photo) or マイナンバーカード(My Number Card)

• Minors, between the age of 16-18, are permitted to take an online proctored exam with PSI, provided they complete the following requirements:

  • A Parent/Guardian must complete the Parental Release for Testing of Minors form, and submit it to trainingsupport.linuxfoundation.org, at least 2 weeks prior to the scheduled date of the exam

  • At check in, the minor candidate must present a valid student ID as a form of identification

  • During the PSI check-in process, the candidate's guardian must also present a valid ID and must provide verbal consent during the PSI check-in process.

Sanctioned Countries

Exams may be administered to citizens of a sanctioned country listed below PROVIDED the citizens are tested OUTSIDE the sanctioned country and their exam registration and current ID show an address OUTSIDE the sanctioned country.

• Cuba

• Iran

• Syria

• North Korea

• Crimea Region of Ukraine

If you need additional help, please login to trainingsupport.linuxfoundation.org and use the search bar to find an answer to your question, or select your request type from the categories provided.

Registering for an exam gives the candidate an eligibility to schedule and then take the exam. Registering for an exam is not the same as "Scheduling" an exam. When a candidate registers for an exam they will have 12 months to schedule and take the exam, or until their corporate subscription expires (whichever happens first). That means they must schedule an exam reservation date to occur within 12 months of purchase, or before their corporate subscription expires. After that date, the exam registration expires and the candidate will no longer be eligible to schedule or sit for the exam.

Exam Fees & Payment

Please review our Training & Certification Catalog for pricing information.

Only credit card payments can be used for payment and all major credit cards are accepted.

Volume discounts are available for companies with multiple candidates.

Please click on the "Get a Quote" link on our certification product page(s) to receive a custom quote by email.

Register for an Exam

To register for an exam the candidate will go to The Certification Catalog , select the Certification Exam they wish to purchase and click the "Enroll Today" button.

Candidates will be redirected to The Linux Foundation LMS where they can

(a) Sign in with an existing LF Account and proceed to the secure checkout to complete the transaction or (b) Create a new LF Account by providing a Username, First/Last name and Email address, and proceed to the secure checkout to complete the transaction. When creating a new LF Account, a request to "Verify your Email" will be sent to the email address provided. In order to gain access to the purchase, the candidate must follow the "Verify Email" instructions.

Secure Checkout

To complete the checkout process, candidates will click "Enter Payment Information" and enter their Credit Card information. Prior to completing their order, candidates will be prompted to read and accept The Linux Foundation Terms and Conditions.

If the candidate is a returning customer the system will display the last 4 digits of the credit card on file and if needed, the candidate can edit/enter new credit card details.

Purchase History / Receipt for your purchase

Candidates can login to My Portal and click on the Purchase History option to view all transactions and print a receipt.

How to Purchase an Exam Eligibility as a Gift (Purchase for someone else)

To make a purchase on behalf of someone else, select the Certification Exam Product from our Certification Catalog and click on the "Gift this Certification" option.

You will be prompted to enter the recipient's First and Last Name, and their Email Address. Clicking on "Enter Payment Information" will redirect you to the Secure Checkout page to complete your order.

The recipient of the "Gift" will receive an email with instructions on how to Redeem a Code provided for the Certification Exam purchased on their behalf.

Warnings

Certain kinds of violations will result in a warning from the Proctor, while other violations result in IMMEDIATE TERMINATION OF THE EXAM WITHOUT WARNING.

• If a warning is issued by the Proctor, the Candidate is able to amend or resolve the observed violation.

• If a Candidate is found to be in violation of the same exam rule more than twice, the Exam will be terminated immediately.

Exam Terminations

The following actions result in IMMEDIATE TERMINATION OF THE EXAM WITHOUT WARNING:

• Candidate refuses to comply with a Proctor request

• Candidate is observed to be copying Exam content, whether with software, external device(s), manual transcription, or other means

• Candidate steps out of view of the webcam for extended amount of time without the Proctor’s permission

• Someone other than the Candidate is observed to complete or assist with any part of the Exam (e.g. by using Remote Access Software or proxy testing)

• A discrepancy exists between the input on a Candidate’s screen and the Candidate’s observed activity.

Candidates engaging in Exam Misconduct, as defined below, will not be allowed to complete the Exam or receive an exam result. Such candidates will also be barred from taking any other LF Certification Exam and if applicable, will have any active LF Certification(s) withdrawn.

Refunds will not be given and rescheduling will not be allowed in the event of early termination of an exam due to misconduct. Misconduct may, at any time, result in application of the sanctions specified in Section 7. You shall adhere to all Program rules and shall not engage in any action to subvert, or attempt to subvert, the examination process (“Exam Misconduct”) including but not limited to:

• Failing to comply with the Exam Rules and Policies as listed in Section 4.2​

• Disseminating actual exam content by any means, including, but not limited to, web postings, formal or informal test preparation or discussion groups, chat rooms, reconstruction through memorization, study guides, or any other method, as well as providing exam content or information to any person not expressly authorized by LF to receive such content or information (including but not limited to an LF employee who is not part of the Certification Program staff)

• Copying or otherwise transferring, modifying, making derivative works of, reverse engineering, decompiling, disassembling, or translating any Exam or any part thereof

• Seeking and/or obtaining unauthorized access to examination materials (this includes using recollections of others or materials from previous administration of any Exam, a.k.a. braindump material, and/or any unauthorized publication of Exam questions with or without answers)

• Using falsified or altered certificates, score reports, or other documents or electronic media to misrepresent Certification status

• Allowing another person, or an organization in which you are not actively involved, to use your certification credentials to obtain employment or promotions

• Providing falsified information, documentation or statements as a means of a false identity, false address or solicitation of someone to take a test on another's behalf

• Giving, Receiving or obtaining assistance by improper means (e.g. using AI or ChatGPT) during the examination or attempting to do so

• Making notes of any kind during the Exam, whether on paper or via digital means (other than using the notepad provided within the exam browser tab)

• Possession of non-authorized items during the Exam

• Accepting or providing improper assistance on your Exam or Exams taken by others (e.g. by using Remote Access Software or proxy testing)

• Removing or attempting to remove Exam material (in any format)

• Intentionally or otherwise repeatedly causing a disturbance of any kind during the Exam

• Tampering with the exam server and its environment or attempting to use it for any function other than taking an LF Exam

• Modifying and/or altering the results and/or score report for this Exam or any other Exam record

• Using computer scripts to register for Exams

• Misconduct as determined by Data Forensics as defined in Section 4.4

• Failing to adhere to any LF or Exam Proctoring Partner policy, procedure, rule, or instruction

• Using profanity, threatening to harm, bully or in any way harass any LF or Exam Proctoring Partner employee or contractor (whether verbally or in writing, including through electronic communications or external web postings)

• Otherwise violating the terms of LF’s Certification and Confidentiality Agreement

Certified Candidates (“Certificants”) receive a Certificate ID number and a certificate indicating the successful completion of the requirements necessary to achieve the title indicated on their certificate.

Certifications expire 24 months from the date that a certificant successfully passes their certification exam, unless revoked earlier for cause or certificant successfully completes certification renewal requirements.

The primary method for confirming the status of a certification is to use The Linux Foundation’s Certification Verification Tool.

Certificate

The Linux Foundation Exam Certificates lists the following information:

• Name of the Candidate who obtained the certificate

• Title of Certification (e.g. Linux Foundation Certified System Administrator)

• Certificate ID number

• Achievement Date (i.e. date Exam was passed

Certification Expiration

Certifications expire 24 months from the date that the Program Certification requirements are met by a candidate.

Certification Renewal Requirements

Certification Renewal requirements must be completed prior to the expiration of the Certification.

Candidates may keep their Certification valid by retaking and passing the same exam, prior to the expiration of their certification. The Certification will become valid for 2 years starting on the date the exam is retaken and passed.

The Linux Foundation provides a verification tool that allows users (e.g. potential employers or clients) to validate the status of an individual’s certification.

To submit a query on this verification tool, a user must enter the Certificate ID number and the Last Name listed on the certificate of a successfully certified individual. (The Last Name must be entered exactly as listed on the Certificate, including any special characters.)

The result for a successfully submitted query will include the full name of certificant, certification title and status (active/inactive), and the date that the certification was achieved.

Upon completion, exams are scored automatically and barring any exceptions or technical difficulties, a score report will be sent to the candidate via email within 24 hours from the time that the exam was completed.

Results will also be made available on the Portal.

For performance based exams (non multiple choice exams) there may be more than one way to perform a task on an Exam and unless otherwise specified, the candidate can pick any available path to perform the task as long as it produces the correct result. The Linux Foundation (LF) and/or the Exam Proctoring Partner will review your exam record for scoring accuracy, for evidence of possible misconduct, and for response patterns that may suggest that your scores do not represent a valid measure of your knowledge or competence as sampled by the examination (measurement error).

LF will use statistical analyses of exam data (“Data Forensics”) to identify patterns indicative of test fraud, including cheating and piracy.

LF reserves the right to invalidate your exam score and certification result if review of your exam record reveals scoring inaccuracies (attributable to LF or the Exam Proctoring Partner) or response patterns indicative of possible misconduct or measurement error. If LF determines that an Exam score is invalid due to issues that are beyond the control of the candidate, the candidate will be advised of options to retake the Exam at no charge.

Candidates, before and after Certification, shall:

• Perform duties with objectivity, due diligence and professional care.

• Access private information on computer systems only when it is necessary in the course of technical duties. Maintain the privacy and confidentiality of information obtained in the course of your activities unless disclosure is required by legal authority. Such information shall not be used for personal benefit or released to inappropriate parties.

• Provide service in your areas of competence, being honest and forthright about any limitations of your experience and education. Maintain competency in your respective fields and agree to undertake only those activities you can reasonably expect to complete with the necessary skills, knowledge and competence.

• Strive to ensure the necessary integrity, reliability, and availability of the systems for which you are responsible.

• Design and maintain each system in a manner consistent with the purpose of the system to the organization.

• Inform appropriate parties of the results of work performed including the disclosure of all significant facts known to you that, if not disclosed, may distort the reporting of the results.

• Not engage in deceptive financial practices such as bribery, double billing, or other improper financial practices.

• Obey all laws governing your work, unless, in exceptional circumstances, such compliance is inconsistent with the public interest.

• Promote no interest adverse to your employer or client, unless a higher ethical concern is being compromised; in that case, inform the employer or another appropriate authority of the ethical concern.

• Avoid entering into conflicting obligations with one client, such as obligations of confidentiality, availability for work, or otherwise, which conflict with obligations to another client.

• Not unlawfully discriminate or knowingly permit unlawful discrimination on the basis of race, national origin, sex, sexual orientation, religion, age or disability in: (1) hiring, promoting, discharging, or otherwise determining the conditions of employment of any person; or (2) accepting or terminating representation of any client.

• Identify, document, and report significant issues of social concern, of which you are aware, in software or related documents, to the employer or the client.

• Ensure that you have no other professional or contractual obligations that are inconsistent with this Code of Conduct.

• Participate in any investigation of exam irregularities. Refusal to co-operate can be the basis for revocation of certification or cancellation of eligibility.

• Notify LF if they are unable to continue to perform the skills and competencies prior to their certification expiration.

Candidates can access My Portal at any time by going to https://trainingportal.linuxfoundation.org/learn/dashboard or by clicking on the My Training Portal from https://training.linuxfoundation.org/.

Once a candidate has logged into My Portal, they will be able to view the exams and course registrations. The main page of the Portal also includes a link to:

• Purchase History: Click on Purchase History to access a receipt for all paid transactions. Products which are $0 or paid for using 100% prepaid codes are not displayed here

• Exam History: Click on Exam History here to view the results of previously completed exams

• Account Information: Click on Account to update your account information (e.g. Credit Card on file) or cancel/update any existing subscriptions

• Manage your LF profile: Click on My LF Profile to view all your open-source activity

Unused Certification Registrations (eligibilities) or Certifications in progress will be shown in the "My Learning" tab of the Portal.

Completed Courses and Certifications (PASS) will be shown in the "Course Completed" tab of the portal.

Achieved Certificates (.pdf's) are available in the "Certificates of Completion" tab of the portal.

Candidates have 12 months, from the date of exam registration, to schedule and take their exam (plus their retake if eligible), or until their corporate subscription expires (whichever happens first). The Expiration Date displayed in My Portal is the last date on which the exam can be taken. After this date, the candidate's exam eligibility will be marked expired.

Clicking on "Schedule", when the button becomes active, will redirect the candidate to the PSI Dashboard. (PSI is our proctor provider).

PSI Platform - Language Selection

The candidate can set the language of the dashboard to their local language, so that all PSI Instructions are presented in their local language.

PSI Platform: Schedule

The Schedule Tab in the PSI Dashboard will display the exam eligibility available to schedule.

Click on the Exam name, to view a page with FAQ and Test Instructions - and then click on "Continue Booking".

ID Capture:

The candidate can upload their Photo ID into the PSI system, prior to scheduling their exam. The Photo ID must match the Candidate Identification & authentication requirements.

Find a Date & TIme:

The candidate will be prompted to select the country & time zone in which they will be taking their exam, and then select their preferred date and time from the timeslots presented to them - up to 90 days out.

Cancelling or Rescheduling Your Exam

Candidates may cancel or reschedule their exam reservation up to 24 hours before the scheduled start time of their exam. Reservation changes are NOT POSSIBLE when 24 hours or less remain before the exam start time.

If the candidate needs to cancel or reschedule their exam, they may do so by logging into My Portal and selecting the “Cancel or Reschedule” option.

They will be redirected to our Proctoring Partner's Scheduling site and they can reschedule (by selecting a new date & time) or cancel their existing reservation.

If they Cancel their reservation, the candidate will receive an email from our Proctoring Partner (PSI) confirming their cancellation. Once cancelled, the "Schedule" button will become available again in the Exam Preparation Checklist.

Candidates will not be able to make changes to the exam reservation when 24 hours or less remain before the start time of the exam.

If a candidate is a “No-Show” for their scheduled exam reservation, they forfeit the exam registration fees (no refund) and they will not be eligible for a retake.

Candidates should use the exam checklist to review and complete the steps necessary to Schedule and Take the exam. When items in the checklist have been completed, a green check mark will appear next to the item.

Checklist Items

Please Note: The "Schedule" Button will become active, and the Candidate will be able to proceed to schedule an exam with PSI, once they complete the first 2 checklist items:

• Agree to Global Candidate Agreement

• Verify Name

Verify Your Name

Before the candidate schedules the exam, they must click on the "Verify Now" link to ensure that the First and Last Name listed on their Linux Foundation ID account matches the government-issued photo ID that will be presented to the Exam Proctor, at the time of their exam, to verify their identity. This will be the same name printed on your certificate, should you pass the exam and become certified.

• Click within the field to edit the First or Last name displayed.

• Click “Accept” to confirm.

​Test Accommodations

Candidates with disabilities (such as those covered by the Americans with Disabilities Act) can request test accommodations by completing the Test Accommodations Form, and submitting it for approval to trainingsupport.linuxfoundation.org.

The completed form must be submitted at least two (2) weeks before the candidate plans to take an exam.

The table below outlines the Linux Foundation exams where Exam objectives (i.e. exam tasks) are available in English, Simplified Chinese, and/or Japanese. If exam objectives are available in multiple languages, the candidate may switch between available languages during the exam by clicking on the “Language Control Dropdown List” in the Content Panel of the exam console.

The following grid outlines the languages available in our Certification Exams:

* Must register for the Chinese-Only version of the JSNAD and JSNSD Exam ** Must register for the Japanese-Only version of the KCNA Exam

PSI Remote Testing Tutorial:

When an exam is scheduled with PSI, the candidate has access to PSI's Remote Testing Tutorial.

The candidate can access the tutorial through the Manage Tab in the PSI Platform. A link to the Remote Testing Tutorial is also included in the candidate's booking confirmation email

Candidates can launch the tutorial test up to three (3) times to familiarize themselves with PSI's Secure Browser and the remote testing environment.

Candidates should use the computer they plan to use for the exam and launch the tutorial from the location they intend to test from on the day of the exam.

Successful completion of the tutorial test is essential to ensuring a smooth start to an online testing experience. Completing the tutorial will ensure the candidate knows how to:

• Download and install the Secure Browser

• Identify and deactivate/uninstall prohibited programs and processes

• Understand how our mobile ID upload process works

• Navigate the Secure Browser interface

• Successfully close out and exit your test

The tutorial takes about 30 minutes to complete and can be accessed up until 150 minutes before the scheduled start of a reservation.

PSI Scheduled Exam: Calendar Appointment

Candidates receive a PSI Test Schedule Confirmation email when the schedule an exam with PSI. The email includes a calendar appointment, that can be imported/downloaded to their online calendar.

Please review the list of exam codes below, and click on the "ExamUI Information" to learn about the exam environment that will be presented when your exam launches:

The workstation is Ubuntu 20.04 based and configured with all the tools and software needed to complete the tasks. This includes:

Guidelines and Tips for Use of the Remote Desktop

• Clicking “Start Assessment” (in the top right-hand corner of the Assessment Introduction page) will launch the exam

• Candidates can navigate between exam tasks by clicking on the “Previous” or “Continue/Next Task” button.

• Candidates can skip an exam task using the “Skip” button, and return to it later, by navigating to any task in the left column.

• The Terminal (Terminal Emulator Application) is a Linux Terminal; to copy & paste within the Linux Terminal you need to use LINUX keyboard shortcuts:

  Copy = Ctrl+SHIFT+C (inside the terminal) Paste = Ctrl+SHIFT+V (inside the terminal) OR Use the Right Click Context Menu and select Copy or Paste

• Candidates can click on “Assessment Review” to identify tasks that have been: Completed Not Viewed Skipped

• Once all the tasks have been completed and you are ready to end the exam, select "Complete Assessment” from Assessment Review page.

Verify Your Name (Make sure it matches your ID)

Prior to the Candidate clicking "Take Exam" on the LF Portal, they should click on the "Verify Now" link to ensure that the First and Last Name listed on their Linux Foundation ID account exactly matches the First & Last name displayed on the government-issued photo ID that will be presented to the Exam Proctor to verify their identity.

Connecting to the PSI Bridge Platform

Candidates can click on the "Take Exam" button, located in My Portal, up to 30 minutes before the scheduled exam time, to get redirected to the PSI Bridge Platform, and start the Self Check-In process. Please note that depending on proctor availability, you may need to wait until your exam start time to launch your exam.

The candidate will be redirected (using SSO) to the PSI Dashboard, where you will see the Exam you have scheduled, in the “Manage" tab.

Launch The Exam

Click on the “Launch/Access” Button and you will be prompted to Install Secure Browser/Launch Exam.

• This will download the latest version of PSI Secure Browser to your machine (unless it's already detected)

• When download is complete, the candidate will be prompted to install the Secure Browser

• Once installed the Secure Browser will open in a new tab and start the Self Check-In process

Candidate Self Check-In Process

• The Secure Browser will check for unauthorized hardware (e.g. dual monitors) or software applications and will prompt the candidate to take the necessary action.

• Agreement Screens: You will be prompted to accept the Linux Foundation Certification & Confidentiality Agreement (previously presented at purchase AND when you scheduled your exam)

• Photo ID Capture: You will be prompted to upload a picture of a valid government-issued ID, with a signature. The ID must match the the Verified Name, entered in the Exam Preparation Checklist

• Photo Capture: You will be prompted to take a "selfie" which will be used to compare with the photo shown on your Government issued ID.

Asset and Environment Review & Proctor Assignment:

Once you submit all of the information requested you will be connected to the next available Check-In Specialist, who will review the information you submitted and ask you to perform a live scan of your testing environment (room and workspace).

If there are any issues with the assets you submitted, or with your testing environment the Check-in Specialist will provide instructions on how to correct the problem.

When the Check-In Specialist approves your assets and confirms that your testing location meets the requirements outlined in our exam rules and policies, they will assign you to a proctor who will start exam release process.

The Proctor cannot release the Exam until the Candidate has indicated that they have read, understood and accept these rules and policies as presented in the The Linux Foundation Global Candidate Certification and Confidentiality Agreement.

Re-Launching the Exam in the event of a disconnect

If the candidate is disconnected from the PSI Secure Browser during their scheduled exam time, they can re-launch their exam from the "Access" button in the PSI dashboard, or double-click on the "PSI Secure Browser" application (which was installed on their machine as part of the Secure Browser installation during check in).

The candidate will have to perform the self check-in process again, to reconnect with a proctor and resume their exam session.

If you have any questions, please visit trainingsupport.linuxfoundation.org.

How to Un-Install PSI Secure Browser

Once you’ve completed your exam with PSI, we recommend that you uninstall the PSI Secure Browser to ensure a fresh installation on your next attempt.

For guidance on uninstalling the PSI Bridge Secure Browser, please consult the following link:

https://helpdesk.psionline.com/hc/en-gb/articles/10742240104212-HOW-TO-UNINSTALL-PSI-BRIDGE-SECURE-BROWSER

PSI Bridge - FAQ

Please review the PSI FAQ Page for additional technical support information on the PSI Bridge Proctoring Platform.

The Exam User Interface for Performance Based Exams is composed of two main areas:

• Exam Console Functions

• Remote Desktop (Virtual Machine)

Remote Desktop

The remote desktop is configured with all the tools and software needed to complete the tasks. This includes:

• Terminal Emulator

• Firefox browser to access "Resources Allowed"

• Virtual Keyboard

Guidelines and Tips for using the Remote Desktop

• The ExamUI Tour will commence when the exam is first released to the candidate. The exam timer will not begin until the tour ends (either when the candidate watches the complete tour, or when the candidate clicks on the "Hide" option)

• A virtual keyboard is provided on the remote desktop (available as an Icon on the remote desktop - or within the Applications/Accessories menu). In the event of special characters not functioning correctly on some international keyboards, please use the virtual keyboard provided.

• The candidate can click on "Reset Desktop" in the event of any technical issues loading the remote desktop.

• The timer bar indicates the testing time remaining (in minutes). A visible alert will be presented at 30mins, 15mins and 5mins remaining.

  • NOTE: Requesting a break via the Pause Exam function will not stop the timer.

• There are 2 tabs presented as default on the remote desktop. The "ReadMe" tab includes important instructions regarding the exam environment. The Remote Desktop tab contains the workstation configured with the necessary applications and tools.

• The Terminal Emulator (where you will complete the exam items) is a Linux Terminal and can be found in the "Applications" menu OR as an icon on the remote desktop.

• To copy & paste within the Linux Terminal you need to use LINUX keyboard shortcuts: Copy = Ctrl+Shift+C

  Paste = Ctrl+Shift+V

  (Or use the right-click context menu and select Copy or Paste)

• In other applications on the Remote Desktop (which is on a Linux Desktop), you'll want to use: Copy = Ctrl+C

  Paste = Ctrl+V

• Use Ctrl+F in the Firefox Browser to activate the "Find in Page" feature. A Find bar will appear at the bottom of the window. (Please be sure to resize the Firefox browser so that you can see the full browser window before using the “Find” feature.)

• A translation tool (Firefox Simple Translate Extension) is also installed in the Firefox Browser of our Remote Desktop. Candidates can use this translation tool to quickly translate selected or typed text on web pages.

• The exam can be ended, by clicking on "End Exam" - this will close the ExamUI and the candidate will be prompted to "End Proctoring Session" to close out their exam session.

Adjusting Font and Windows in the Secure Browser and ExamUI

• The “+” or “-” buttons (zoom in / zoom out) on the PSI Secure Browser Toolbar, can be used to increase or decrease the font size presented in the Remote Desktop.

• The Firefox browser window can be maximized or minimized by double-clicking within the browser header or use the maximize or minimize buttons located in the top right corner of the browser header. If the top right corner of the browser window is off-screen, you can drag the browser window to bring the top right corner into view).

• The Content Panel (the panel on the left-hand side that displays the exam items) can be resized by dragging the border that separates the content panel from the remote desktop.

• You can maximize the PSI Secure Browser to fit your full screen. You can also use the toggle to the right of your video thumbnail in the Secure Browser toolbar to shrink the toolbar. This will allow more real estate for the display of the ExamUI.

• • NOTE: All other aspects of the exam (e.g. the communication with proctor and the command-line terminal) will continue to be presented and supported in English only.

Linux Foundation Certification Exams are delivered online and are closely monitored by a proctor during the exam session via streaming audio, video and screensharing feeds. The screensharing feed allows proctors to view candidates' desktops (including monitor). The audio, video, and screen sharing feeds will be stored for a limited period of time in the event that there is a subsequent need for review.

If you’re interested in taking an online proctored exam through PSI and want a better understanding of what to expect, watch the PSI Online Proctoring Experience video.

System Requirements

Candidates should review the System Requirements published by PSI, and run the PSI Online Proctoring System Check prior to taking a proctored exam.

The online proctored exam is taken on PSI's Proctoring Platform "Bridge", using the PSI Secure Browser (a web browser created to guarantee a secure exam delivery over a virtual connection).

The PSI Secure Browser download/installation will begin when you Select “Launch exam” from the PSI Dashboard.

Candidates must provide their own computer with:

• Supported OS: Please review the System Requirements, published by PSI, in particular the supported Operating System Information.

• All browsers are supported, however PSI highly recommends using the latest version of Google Chrome for the best exam scheduling experience, and because the secure browser is Chrome-based and will give a more accurate experience.

• One active monitor (either built in or external) (NOTE: Dual Monitors are NOT supported) The Linux Foundation recommends a screen size of 15” or higher to support the ExamUI. The Linux Foundation recommends a screen resolution of 1080p.

• Reliable internet access

  • Ensure others on the same internet connection are not performing activities that use excessive bandwidth (i.e. holding conference calls, streaming content, gaming, etc.)

  • A wired connection is often more stable and robust than a wireless connection

  • Turn off bandwidth-intensive services (e.g. file sync, dropbox, BitTorrent)

  • HTTPS connectivity to AWS S3 endpoints like https://*.s3.amazonaws.com/* is required, make sure your network environment is not blocking those requests (e.g. Firewall rules, HTTP Proxy, etc)

• Microphone

  • Mac users may need to allow the PSI Secure Browser within their 'System Preferences: Security & Privacy: Privacy' settings for Microphone, Camera, Automation and Input Monitoring.

  • Please check to make sure it is working before you start your exam session.

• Webcam

  • Ensure the webcam is capable of being moved as you will have to pan your surroundings to check for potential violations of exam policy.

  • Mac users may need to allow the PSI Secure Browser within their 'System Preferences: Security & Privacy: Privacy' settings for Microphone, Camera, Automation and Input Monitoring.

  • If you will be testing from an employer-provide ISP please ensure that streaming will be allowed using WebRTC.

Candidates are not allowed to have other applications or browser windows running except the one on which the Exam is being shown.

Important Information to Consider:

• We strongly advise test takers to avoid using work-provided devices for their exams, as this practice can result in technical challenges. Although it is sometimes possible to initiate and access the exam on such devices, work devices often come with security features and work-related applications that can disrupt the exam software, causing technical complications.

• To ensure a smooth exam experience, we recommend using personal devices without stringent security features, and on which you have the privileges needed to install applications and to end system process' and services.

• Please disable firewalls or use a computer without a corporate firewall. Firewalls may interfere with installing the secure browser needed to take the test. .

• You cannot take an exam using a virtual machine even though the compatibility check may not display any issues

• If possible, stop any antivirus software from running, and antivirus scanning during the exam time.

• If you are using a laptop, make sure that it's plugged into a power socket, so that the battery does not run out during the exam.

Hardware Compatibility Check

Please review the PSI Bridge Platform: System Requirements to ensure your machine will meet the online system proctoring requirements.

Testing Environment Requirements

Below are the expectations for an acceptable testing location::

• Clutter-free work area

  • No objects such as paper, writing implements, electronic devices, or other objects on top of surface

  • No objects such as paper, trash bins, or other objects below the testing surface

• Clear walls

  • No paper/print outs hanging on walls

  • Paintings and other wall décor is acceptable

  • Candidates will be asked to remove non-décor items prior to the exam being released

• Lighting

  • Space must be well lit so that proctor is able to see candidate’s face, hands, and surrounding work area

  • No bright lights or windows behind the candidate

• Other

  • Candidate must remain within the camera frame during the examination

  • Space must be private where there is no excessive noise. Public spaces such as coffee shops, stores, open office environments, etc. are not allowed.

Certification and Confidentiality Agreement

Candidates must accept the terms and conditions of the Linux Foundation Global Certification and Confidentiality Agreement during the registration process and again prior to testing.

The agreement is located at https://docs.linuxfoundation.org/tc-docs/certification/lf-cert-agreement

This is a legally-binding agreement that applies to all exams. Acceptance and adherence to this agreement is required in order to be exposed to the exam and to be officially certified. Failure to accept the terms of this agreement will result in a terminated exam and forfeiture of the entire exam fee.

Candidates have the option to repurchase the exam at any time from the course catalog

Only one exam order will be "active" for each purchased exam. When the Active purchase has been used (the candidate has taken the exam and passed OR you has taken both the first and second attempt and achieved "no pass") the Claim Your Next Order button will be enabled in the exam checklist.

When you click the Claim Your Next Order button, the current exam data will be stored as a history and the candidate a new Exam Preparation Checklist will be displayed in the candidate's portal.

If eligible per the , candidates who do not achieve a passing score on their first attempt will be granted a retake.

Be sure sure to review the in full to understand eligibility and deadlines for the retake. Instructions will be provided in the Exam Results notification on how candidates can claim their retake.

The Exam Preparation Checklist will display the No-Pass score, and if eligible the candidate can click the "Claim Free Retake" button which will activate a new Checklist and a new exam eligibility.

The candidate will be advised that their current exam data will be stored as Exam History, and they will be taken to the beginning of the exam scheduling process.

If the retake has been exhausted for this order, and if an additional order is available (if the candidate purchased the certification exam more than once) then they will be prompted to "Claim their next order" from this screen.

Exam Rescoring Requests

** NOTE** Exam Rescoring is NOT available for our Multiple Choice or SkillCred exams

Though we cannot guarantee the availability of rescoring for an exam server, candidates who did not earn a passing score may submit a request for an exam to be rescored, up to 2 days following the date on which their score report was received. (Please note there is a fee involved, which must be paid via credit card.)

If your exam is eligible for a rescore, you will be provided with information on rescore fees and instructions on how to submit payment.

If the rescoring results in a change from No Pass to Pass on the exam, the rescoring fee will be refunded.

In the event that sanctions are imposed pursuant to the Exam Misconduct and Professional Code of Conduct Violations, or your exam score is invalidated pursuant to the Exam Misconduct Policy, you will have thirty (30) calendar days from the date of your notification letter to file an appeal.

If you believe you have valid grounds for an appeal, please submit a to , as instructed in the notification letter. Incomplete submissions will not be considered nor will requests be received after the thirty (30) calendar day period.

If The Linux Foundation determines that a request for appeal is filed within the allowable time, the submission follows required guidelines for consideration and the original sanction and invalidation decision is upheld by LF, such appeal and the information submitted by you will be forwarded to the LF Certifications Appeals Committee for consideration. You may expect to receive a written response from LF within approximately ninety (90) calendar days after the Appeals Committee meets. Decisions rendered by the Appeals Committee are final.

Appeals Decision

You may expect to receive a written response from The Linux Foundation within ninety (90) calendar days after the Appeals Committee meets. Decisions rendered by the Appeals Committee are final.

Copyright

All exam questions are the property of The Linux Foundation and are protected by copyright. Most national laws provide severe civil and criminal penalties for the unauthorized reproduction, distribution, or exhibition of copyrighted materials.

Upon passing an exam and if all other requirements for certification have been met, candidates will be granted the certification relevant to the Exam.

Formal notice of successful certification from The Linux Foundation will be emailed within 3 business days of meeting program requirements.

The email notification(s) will include a notice providing the candidate's Certificate ID number and how to access and download a pdf copy of their certificate, and instructions on accessing additional Certification Marks.

The Exam Preparation checklist in the portal will also display the candidate's achieved score and includes a "View Certificate" option, that the candidate can click to view and/or download their certificate (.pdf file)

The Linux Foundation (LF) will revoke Certification if the candidate fails to comply with Certification renewal requirements. In addition, LF may, in its sole discretion, revoke any and all Certifications the candidate may have earned and permanently ban them from earning future Certifications under any of the following circumstances:

• If the candidate uses profanity, threaten to harm, bully or in any way harass any LF or Exam Proctoring Partner employee or contractor (whether verbally or in writing, including through electronic communications or external web postings);

• If the candidate breaches the terms and conditions of ;

• If LF determines, in its sole discretion pursuant to the Exam Misconduct and Professional Code of Conduct Violations, that the candidate has undertaken or participated in Exam Misconduct as defined in the Exam Misconduct Policy, or violated the Professional Code of Conduct.

• If you have been convicted of a crime that LF deems, in its sole discretion, in any way harms or affects LF’s or the Program’s reputation, goodwill or security; or

• If you have lost or settled a civil case in which LF is the plaintiff and the claim arose from any alleged damage to LF, its brand, goodwill or reputation.

The Linux Foundation has partnered with to provide candidates with a digital version of their credentials.

Badges will be issued to everyone who passes one of our certification exams and can be used in email signatures or digital resumes, as well as on social media sites such as LinkedIn, Facebook, and Twitter.

Further details of our Certification Badges are

The LFCT Examwill launch and display 2 "Read Me" Pages, that contain valuable information on how to navigate the Exam UI and controls.

Page 2 of the ReadMe will load the ExamUI "Tour", which will provide instructions on how to navigate the ExamUI.

When the candidate has reviewed the Readme pages, they can click "next" to view the first exam task.

• Each exam task is completed in a dedicated Linux Virtual Machine (VM). These VM's run in the browser as needed, and are not stored. To reset the VM (in the event of any VM issue - click on the "Reset VM" button (Top Right Hand corner of the VM)

• Exam task instructions will display to the left of the Linux Virtual Machine

• Some exam tasks contain pre-selected values or commands which have been pre-selected and configured with a "click-to-copy" option. You can click on these values/commands and copy them into the VM using this option.

• When the candidate complete the task they must click on "Submit Response" before they can navigate to the next or to a previous task. If they attempt to navigate to another task before clicking "Submit Response", an error message will be displayed instructing them to submit a response.

• The candidate can click on "Flag Item to review" if they wish to flag an item to return to later.

• The candidate can return to a completed task at any time, by clicking on "Previous" or clicking on task in the Navigation menu. They will be prompted with a message indicating "You have submitted a response" and if they want to reattempt the task they can click on the "Reattempt Task" prompt.

• A Navigation Menu is displayed on the Left Hand side of the task instructions. Use the Navigation Menu to return to the ReadMe, return to Flagged Items, or quickly navigate between tasks.

• The candidate can END their exam by navigating to the final task - where the "End Exam" button will be displayed.

Guidelines and Tips for using the Multiple Choice ExamUI

• To navigate between items, click the Previous or Next button

• The candidate can "Flag" an item for later review. This items will be highlighted on the "Review Screen" and they can return to the item to update your answer.

• When the candidate reaches the final multiple choice item, they will be prompted to click on "Review Exam" the Review screen contains the "Finish Exam" button.

• The Exam will end when the timer or expires, or when the candidate clicks "Finish Exam".