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High-RiskThis widget displays the total outstanding balance owed by members, categorized into two risk levels:
High Risk: Amount overdue for more than 89 days, including members who haven't renewed.
Medium Risk: Amount overdue between 1 and 89 days.
All the metrics in this widget are manually updated every Friday at 4 pm PT.
Click the Explore More Call-to-Action (CTA) to access the detailed Outstanding Balance page.
On the Outstanding Balance page, you will find the Memberships at Risk list, showcasing all members with overdue payments categorized by risk level.
To filter and view only High Risk Members:
Click on the toggle button located at the top of the list. This will filter out Medium Risk members, allowing you to focus on members with dues overdue for more than 89 days.
To view detailed information about a specific member:
Browse through the list and click on the name of the member you are interested in. This action will redirect you to that member's details page.
By following these steps, you can effectively manage and prioritize outreach to members based on the risk level of their outstanding balances.
Health Metrics provides a dashboard for all onboarded projects that shows a quick snapshot of the project's health by combining metrics from the OSSF Scorecard project and the CNCF CLOMonitor project to compute projects' overall best practices score.
The following are the main objectives of this feature :
Provide visibility to the projects on areas to improve as per the OSS best practices guidelines for project setup.
Monitor the project's health and take immediate action when the same starts deteriorating.
Act as a checklist for the projects when they are ready to Graduate.
Accessing the Health Metrics for your project is straightforward:
Log into your PCC account.
Navigate to the project of interest.
Click on the 'Reports' tab.
Select 'Health Metrics' to view the project's health report.
To access the Health Metrics report, perform the following steps:
Login into your PCC account.
Search the required project.
Click on the 'Reports' tab.
Select Health Metrics to view the project's health report.
Identifies the number of current and new members for the foundation
Participating Organization Health Metric provides engagement scores for members and non-members. Engagement score is calculated for every participating organization. Engagement score is classified into three levels High, Medium, and Low.
The Participating Organization allows you to view the engagement score for members and non-members. The Participating Organization widget provides you with the following details:
Number of Members
Number of new members
Engagement score bar for members
Number of non-members
Number of non-renewals
Engagement score bar for non-members
When you click Explore More, you will be navigated to the Members details page. Members details page provides details provides various details related to the members for the current year. The members' details page provides details such as:
Member Widget
Member Breakdown by Engagement Score bar
New Member Growth by Year Line Graph
Membership Breakdown by Tier Table
Members table
Member widget provides various details, such as:
Total number of members
Total number of new members
Total number of non-renewals
Member Breakdown by Engagement score bar provides the score of the members. The scores of the members are categorized as High, Medium, and Low.
The New Member Growth by Year line graph provides the line graph of new member growth for the last 5 years. It provides the progression of the member growth every month for the last 5 years.
Membership Breakdown by tier table provides you with the list of membership breakdowns for the last 6 years. It shows you the membership such as Platinum, Gold, Silver, and Associate membership availed by members in the last 6 years along with total membership details.
The members table provides you with complete details of the members such as Member name, membership level, engagement of the member, NPS score, membership start date, and membership end date.
You can also use the toggle button to filter new members from all members list.
On clicking on the member name, you will be navigated to the Member Details page which provides:
Member Name
Membership Type
Active contributors
Total contributors
Member engagement score
Month-wise member engagement details in a bar graph for the last year
Key Metrics used to calculate the member engagement growth.
On clicking the metric, you can see the percentage of the metric used to calculate the member engagement score.
Click Explore More, you will be navigated to the Non-Members details page. The Non-Members details page provides various details related to the non-members for the current year. The Non-Members details page provides details such as:
Non-Member Widget
Non-Member Breakdown by Engagement Score bar
Non Members table
Non-Member widget provides various details such as:
Total number of non-members
Total number of new prospects
Non-Member Breakdown by Engagement score bar provides the score of the members. The scores of the non-members are categorized as High, Medium, and Low.
Non Members table provides you with complete details of the non-members such as Non Member name, engagement of the non-member, and other membership details.
On click of the non-member name, you will be navigated to the Non-Member Details page which provides:
Non-Member Name
Active contributors
Total contributors
Non-Member engagement score
Month-wise member engagement details in a bar graph for the last year
Key Metrics used to calculate the member engagement growth.
On clicking the metric, you can see the percentage of the metric used to calculate the non-member engagement score.
Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. This metric is a reliable indicator of a customer's satisfaction level with a company's product or service and their allegiance to the brand.
How to Calculate NPS
The score is calculated by taking the difference between the percentage of promoters and the percentage of detractors, using the following formula:
Understanding NPS Ranges
Promoters (score 9-10) are loyal enthusiasts who will keep buying and referring others, fueling growth.
Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
An NPS score between 30 to 100 is generally considered excellent and indicates that a company has far more promoters than demoters.
NPS Chart
The NPS chart visually presents the numbers of:
Promoters
Passive users
Detractors
The chart helps companies quickly grasp their NPS distribution and track improvements or declines in customer satisfaction over time.
Community Sentiment reflects the overall mood and activity level surrounding your project based on user activity.
Sentiment analysis is a natural language processing (NLP) technique used to determine the sentiment expressed in a piece of text, whether it's positive, negative, or neutral.
It can be measured through various metrics, such as engagement on social media platforms, comments on forums, and interaction rates on project updates.
Key components:
Total Activities: This represents the total number of actions taken by users within the project, such as comments, posts, and edits. Higher activity generally indicates a healthy and engaged community.
Sentiment Bars: These bars display the distribution of sentiment across three categories:
Positive: represents positive feedback, comments, and overall engagement.
Neutral: represents neutral activity, such as information sharing without expressing strong opinions.
Negative: represents negative feedback, criticism, or concerns raised by users.
Interpreting the metric:
A balanced distribution across all three bars suggests a healthy community with diverse perspectives.
A dominant positive sentiment indicates a thriving and enthusiastic community.
A significant negative sentiment might highlight issues requiring attention or improvement.
The Membership Churn metric tracks the rate at which members leave your project.
The Membership Churn metric tracks the rate of members who have stopped their membership for your project within the selected period.
Free membership account data is excluded from this metric, and downgrades are included in lost members.
This percentage indicates the proportion of members who stopped their subscription or membership compared to the total number of members in a specific period. A lower churn rate is generally desirable.
This represents the estimated value lost due to member churn. It calculates the financial impact of members discontinuing their subscriptions or memberships.
This chart illustrates the churn rate across different membership tiers such as platinum, gold, and silver. The vertical bar chart highlights, which membership tiers are experiencing higher levels of churn, providing insights into where improvements can be made to retain members and reduce overall membership value lost.
Click Explore More CTA to navigate to the detailed dedicated page where you can see the specific factors contributing to membership churn, view historical trends, and analyze patterns over time.
Events provides you with the health metrics for the events. The Events charts provides the following details:
Total events bar graph
Total event sponsorship
Upcoming event details
Total Events bar graph provides you the total events organized that comprises of past and upcoming events. It also provides you with the percentage of progress with respect to the events organized. You can also see the sponsorship for various membership such as Gold, Platinum, Diamond, Silver, Bronze and General.
On click of Explore More, you will be navigated to the Events details page. Events details page provides details provides various details related to the events for the current year. Events details page provides details such as:
Total events bar graph
Total event sponsorship
A pictorial world map that provides details such as name of the place, total revenue and total registrants when you hover over a location.
Event Attendance and Growth bar graph
Events table
On click of the event name, an event snapshot which provides:
Event Name
Registration details
Sponsorship details
Upcoming Events provides you with the details of the upcoming events that provides details such as total number of registration and the total goal that was set for the registration. It also provides you with the details related to the speakers. It gives you the total number of speakers accepted out of the total number of speakers registered.
Code Contributions provides you with the health metrics related to the code contributions. It provides the following details, such as:
Total number of contributors to the project
Total number of new contributors to the project
All Time Contributors chart provides the total number of committers, maintainers, and reviewers.
In open source projects, the roles of committer, reviewer, and maintainer are crucial for the project. Here are the short definitions of each role, along with examples to help users understand:
Committer: An individual granted the privilege to directly modify a project's codebase. They have the authority to commit code changes to the project repository.
Example: In the Apache Software Foundation projects, committers are individuals who have demonstrated a commitment to the project and have been granted write access to the project's code repository. They are responsible for reviewing and committing code changes.
Reviewer:
An individual who is responsible for reviewing code changes submitted by contributors. Reviewers provide feedback, suggestions, and approval before changes are merged into the codebase.
Example: In the GitHub platform, project maintainers often assign reviewers to pull requests submitted by contributors. Reviewers examine the code changes, test them, and provide feedback to ensure code quality and adherence to project standards before merging.
Maintainer:
A maintainer is an individual who oversees the overall health and direction of the project. Maintainers are responsible for coordinating contributions, managing releases, and ensuring the project's long-term sustainability.
Example: Maintainers have the final say on which changes are accepted into the project and are responsible for guiding its development roadmap.
In the context of open source projects, new contributors are individuals who make their code contributions for the first time within the selected period. They are developers who are new to the project and community and are looking to make their first contributions to the project's codebase.
Marketing Health Metrics provides details related to the marketing campaigns for the project. It provides the following details:
Number of active campaigns
Number of new campaigns hel
Number of active contacts
Number of new contacts
Number of subscribers on YouTube
Number of followers on LinkedIn
Number of followers on X
Number of stars on GitHub
Percentage of progression on the social media accounts
Board Meeting Participation is recorded at 100% for an organization when at least one of its eligible members attends the meeting. In this metric, only voting or alternative voting representatives are considered eligible. The calculation considers all past board meetings held within the current year.
Board Meeting Participation provides the following details:
Total number of meetings attended
Percentage of meeting attendance
Name of the member who attended the meeting
Organization Name
Percentage of meetings attended
The last meeting attended
You will be navigated to the member details page by clicking the organization name. For more information, refer to Member Details.
Training and Certification provides you with the health metrics for the Training and Certification with respect to enrollment and revenue.
You need to use the toggle button to view details related to Enrollment and Revenue.
The Training and Certification charts provides the following details related to enrollment:
Enrollment goal chart
Total number of Instructor led
Total number of certification exams
Total number of elearning
Total number of edx
On click of Explore More, you will be navigated to the Training and Certification Enrollment details page. Training and Certification Enrollment details page provides details related to the Training and Certification for Enrollment for the current year. Training and Certification Enrollment details page provides details such as:
Total Vs Goal
Training and Certification Growth Graph
Training and Certification table
Total Vs Goal chart provides the following details:
Total number of enrollment
Enrollment goal chart
A pictorial world map that provides details such as name of the place, total revenue and total registrants when you hover over a location.
Total number of Instructor led
Total number of certification exams
Total number of elearning
Total number of edx
Training and Certification Enrollment Growth chart by year graph provides a dotted chart that shows the progression of Training and Certification Enrollment for last 5 years. Its provides the progression of the growth based on the certification exams, instructor led trainings, E-leanring and edX.
Training and Certification Enrollment table provides you with complete details of the Training and Certification Enrollment such as Training and Certification name, enrollment date, type and total revenue.