Troubleshooting

Troubleshooting helps you solve problematic symptoms in your INSIGHTS implementation.

Insights Data Scan Problems

Symptom:

Insights scans do not occur automatically and/or general errors occur.

Solution:

Do not perform any of the following repository actions, which can impact Insights data scans negatively.

  • Delete a repository—may cause general errors. The minimum impact is that the repository will no longer be scanned.

  • Create a repository creation—the repository is not scanned automatically.

  • Update a public repository to be a private repository—may cause general errors. The minimum impact is that the repository will no longer be scanned.

  • Update a private repository to be public repository—the repository is not scanned automatically.

To achieve any of those actions, do these steps:

  1. Select CB Insights, and click an option.

  2. Complete the ticket form fields requesting the repository change that you want and click Create.